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Home Energy Assessment: Questions to Ask & What to Expect

Nearly every rebate program — Mass Save, CleanBC, Ontario's HRSP — requires a home energy assessment before you can claim anything. Most homeowners book it without knowing what the assessor is actually qualified to tell them, or what to ask while they're there.

By Sam Menard · Updated August 2026 · 9 min read

What training does an assessor actually have?

This varies more than people expect. Not every "energy assessor" has the same background, and the certification behind their name tells you a lot about what they're actually qualified to evaluate.

BPI Building Analyst (common in the US)

Issued by the Building Performance Institute. Certification requires passing a 100-question exam with a minimum 70% score, covering building science, combustion safety, and diagnostic testing. A BPI Building Analyst is trained specifically to identify health and safety issues (like backdrafting combustion appliances) alongside efficiency opportunities — not just insulation levels.

RESNET HERS Rater (common in the US, especially for new construction)

A more rigorous path: candidates complete two simulated ratings, a combustion safety testing session, and a written exam requiring 72% to pass. After certification, five probationary ratings must be completed within a year under a Rating Quality Assurance Provider before full certification. HERS Raters produce a numeric score (the HERS Index) that's directly comparable across homes — useful if you're also trying to understand your home's efficiency relative to a new build.

NRCan-registered Energy Advisor (Canada)

Required for an EnerGuide rating and for Canada Greener Homes Grant eligibility. These advisors are registered directly with Natural Resources Canada and follow a standardized national protocol, so a rating from one advisor is comparable to a rating from any other, anywhere in the country.

Utility-run program certifications (Mass Save, CleanBC, HRSP)

Many utility rebate programs require their contractors to hold an underlying certification (often BPI or NRCan) plus program-specific training on that utility's exact rebate rules and paperwork. This is why an assessor certified for CleanBC isn't automatically qualified to do a Mass Save assessment, even though the underlying building science is identical.

Ask directly: "What certification do you hold, and is it BPI, RESNET, or NRCan-registered?" A legitimate assessor answers this instantly. Hesitation is a red flag.

What actually happens during the visit

Plan for 1.5 to 3 hours. The exact scope varies by program, but most assessments cover:

Questions to ask before you book

  1. "What certification do you hold, and can you show me the credential?"
  2. "Does this assessment include a combustion safety test?"
  3. "Will you do a blower door test, or is that a separate add-on?"
  4. "Is this assessment free, or is there a cost if I don't proceed with recommended work?"
  5. "How long until I get the written report?"
  6. "Will the report show my exact rebate eligibility, or just general recommendations?"

Questions to ask during the visit

  1. "What's the single upgrade that would make the biggest difference in this house?"
  2. "Is there anything here that's a safety issue, not just an efficiency issue?"
  3. "What income tier do I qualify for, and what does that change about my rebate?"
  4. "If I only do one thing this year, what should it be?"
  5. "Are there any red flags with my current heating system I should know about before I get quotes?"

What the report should contain

If your report is missing priority order or safety findings, ask why — a thorough assessment should include both, not just a list of possible upgrades.

Red flags during an assessment

Next step: Once you know your rebate eligibility, compare it against real numbers for your region — British Columbia (CleanBC), Ontario (HRSP), Alberta, Nova Scotia (Halifax), or Massachusetts (Mass Save).

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